Business Practices & Tailored Programmes Specialised Programmes - Dedicated Practices
Equal to the technology solution itself, stand the people behind the service. Equal to the people behind the service, stand the tailored Programs’.
The ISYS Programmes segment specialised skills into deliverable services. The Business Practices and tailored Programs enable customers to receive greater industry and technology depth in guiding solutions.
ISYS Practices & Programmes span from leading-edge solutions to ongoing support services. In all, providing a comprehensive suite of integrated services designed to build complete solutions.
ISYS's Business Practices & Programs include:
ISYS “iSales” - Professional Sales & Consultancy Program The “iSales” program is a well defined sales and consultancy procedure that successfully creates business solutions for our customers through the use of Strategic Business Analysts and Specialised Business Practices.
The key to providing any business solution is to first understand the problem and the situation. It begins with Listening. Discovery. Absorbing. Learning. This is how iSYS initiates its consultative approach to designing and crafting solutions that work. ISYS “iServe” - Professional Service & Maintenance Program The “iServe” program provides a Service & Maintenance plan and mechanism that will ensure the provisioning of on-going support, maintenance and communications with our clients.
iSYS continues its quality service with on-going support of system moves/adds/changes, and system troubleshooting and repair.
With iSYS’s 24/7 Customer Calling Service Center, iSYS can respond to our customer’s most urgent requests. ISYS “iCare” - On-going Service Level Agreements (SLA’s) The “iCare” program provides Service Level Agreements with a wide spectrum of plans ranging from permanent on-site technician to regularly scheduled monthly servicing to time and materials hourly rates for service dispatched calls.
ISYS “iManage” - Professional Project Management Programme The “iManage” Project Management Programme provides our customers with the professional skill sets and project management processes to ensure successful project completion. iSYS’s Project Managers follow well-defined project management processes and plans designed to maintain the highest levels of customer communication, project accountability, and tangible deliverables throughout the project.
To ensure consistent and predictable project quality, iSYS utilises an approach that follows a specific four-stage methodology. This approach defines the necessary tasks, roles and deliverables needed for successful project management and completion. ISYS “iPartner” - Professional Partner Service Program The “iPartner” programme provides our customers with a gateway to companies offering complimentary products and services. Our goal is to partner with the best in the industry and to provide our customers with those solutions that cost-effectively meet their needs, while maximizing their technology investment. ISYS “iGuarantee” - Guarantee Programme The “iGuarantee” programme offers our clients a genuine guarantee of our workmanship. ISYS maintains a high level of experienced industry-certified staff and contractors who continually produce the highest quality installations. ISYS “iWarranty” - Warranty Program The “iWarranty” programme offers a warranty by the system manufacturer ranging from 15-Years to Lifetime for our Structured Cabling Systems. ISYS “ACC” - iSYS Accredited Company Certification The iSYS “ACC” program ensures that companies performing work on behalf of ISYS not only meet but exceed the service levels our customers expect and are accustomed too. ISYS “i’ll Be Back” - After Sales Follow Up Program The “I’ll be back” program follows up with our client to review the project, the processes, and the results. In addition, we discuss any ongoing enhancements or future projects that may result from the new business opportunities the project has provided, or other services iSYS can provide to further assist our client’s business in meeting their technology goals.
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